Returns and Complaints

1. Returns

You can return all goods and receive a full refund without giving any reason only within 14 days of delivery. The shipping cost is by the Customer. Except for this payment, you will not incur any additional costs for withdrawing from the contract.

To withdraw from the contract, please contact our online store info@amisell.pl or by phone +48 800 900 777 within the indicated period (14 days) to inform us of your decision and to arrange the details of the return. You can also use the ready-made return form, available >>here<< and proof of purchase.

Secure, pack and ship the goods within 14 days from the date of withdrawal, with the note "return - online store",to the previously agreed address. The returned goods cannot show signs of use or damage.
In the case of withdrawal from the contract, we will refund you all money received under the contract, including the costs of delivery.

Refunds will be made in the same way the payment was made in the original transaction. Please, pay attention, that the reimbursement may be postponed until the goods are received or until proof of their return is provided to us, whichever occurs first.

 Please be advised that you will only bear the direct cost of returning the items (depending on the shipping method you choose).

2. Complaints

We do our best to ensure that the goods we offer are of full value. However, if the purchased product has physical defects or is damaged not due to your fault, you can make a complaint for it within 2 years of purchase.
We are responsible for any physical or legal defects of the products (warranty). However, we are not responsible for defects that arose as a result of improper use of the product, possible allergic reactions to the product, or in the case when the product packaging differs from the illustrative picture in the online store.
If the purchased goods were damaged during transport, accept the package and write down a complaint protocol in the presence of the courier. If you can, please take photos of the damage and attach to the complaint correspondence.
 
The product must be carefully packaged so that it does not suffer damage during transport (preferably use the packaging in which you received the parcel), fill in the complaint form and send the package together with the completed form.
Don’t forget to indicate in the form what the defect of the goods is, when it was noticed, also provide the expected form of recognition.
The shipping is covered by the online store.

You have the right to:

 - removing a product defect by delivering a replacement product or repairing it,
 - other form of compensation agreed in advance with the store (e.g. voucher, gift card),
 - requests to lower the purchase price (you leave the goods for yourself, we refund part of the purchase price),
 - withdrawal from the contract in the case of significant defects.
 We consider the complaint immediately after receiving it, the whole process usually lasts during several days.

We will inform you about the progress of the complaint, its acceptance, approval or rejection by e-mail, SMS or by phone.
 If your complaint is accepted, you will receive the same new product. If the exchange is not possible, you will receive a refund. It is not possible to exchange it for another product.

3. Contact

Any questions regarding returns and complaints should be sent to the e-mail address info@amisell.pl or by phone: +48 800 900 777